(Translated by Google) I am a customer of your company Jinhuan Li: I am handling house purchase loan business. During this process, I am very satisfied with the service attitude and work efficiency of Ms. Chen of your company. She can answer my questions and patiently explain to me at any time. I try my best to serve my customers. One thing that moved me was to discuss each loan interest rate with different proportions and give me reasonable suggestions for me to choose. One time at around 10 o'clock in the evening, I gave her information consultation and thought She was able to reply to me the next day. I didn't expect that she would reply to me very quickly. I was very touched. It can be seen that your company's education on the quality of employees makes our customers more convinced of the charm of your bank, more trusting, and more willing to be your most loyal customers. Through the hard work of Ms. Regina Tan, the loan went very smoothly and I am very satisfied. I will share my loan experience with my friends. Thank you very much! Finally, I wish your company a prosperous business, and I also wish Ms. Chen Wuqun/Regina Tan success in their work! 12/05/2023 Jinhuan Li (Original) 我是你们公司的一个客户jinhuan Li:是办理买房贷款业务，在这个过程中，对您公司陈小姐的服务态度及工作效率非常满意的，不管什么时间都能给我解答问题，耐心的解释，竭尽为客户所想，让我感动的一件事就是把每个不同比例的贷款利率和我讨论，给出合理建议，供我挑选，有一次晚上10点多，我给她信息咨询，想着第二天能给我回复，没有想到她很快就给我答复，非常让我感动。可以看出贵公司对员工素质的教育，使我们客户更相信贵行的魅力，更信任、更愿意做你们最忠实的客户。通过陈武群（Regina Tan)女士的努力工作，贷款也十分顺利，我非常满意。我会把我这次的贷款经历分享给我身边的朋友。特此感谢！ 最后，祝贵公司生意兴隆，也祝愿陈武群/Regina Tan女士工作顺利！ 12/05/2023 Jinhuan Li

I cannot say enough about Regina and how she took my wife and myself by our hand and walk us through a very difficult time and trying to buy this house she has been above board made things easy anytime I needed to ask a question or I needed some sort of answers to questions that I had she had gone out of her way to make sure she called me and let me know exactly what was going on and how to take care of it I cannot thank these people enough for what they have done for me and my wife I can't say enough good things about these people all I can say is if you need a mortgage and you need someone to go to bed for you that I think these people and Regina are the best you will ever find

Regina is tremendously knowledgeable and professional as a loan officer. She has strong communication skill and thoroughly staying on top of the entire loan process during the transaction. She is also a problem solver and was able to get her clients the most ideal loan to fit the criteria of their qualification. Excellent customer service. Look forward to cooperate with Regina on many more future transactions! Happy experience thus far. Sincerely, Calvin Law Realtor | Mentor eXp Realty